Terms and Conditons

CHILD DISCOUNT - PRICE FOR CHILDREN

Children under 12 years is generally granted a reduction up to 25% of airfare, provided that they are accompanied by at least two full-paying adults and stays in the same room. An extra bed is fully charged as adult. 

DEPOSIT & PAYMENT

30% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. This amount will be paid by credit card (Our Travel Consultant will send you the link to pay online) is required to confirm your booking.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for  SVIETAM TOURISM to secure services contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. SVIETAM TOURISM will inform you accordingly about this for each individual case.
The remaining balance of the tour price (70%) is due upon your arrival. Cash is preferred to reduce any processing fees that may affect your cost. The deposit should be made by Credit card or Bank transfer with following details:

PAY BY CREDIT CARD

Kindly make deposit/payment via our secured online payment though PayPal or NganLuong.vn. We accept Credit Card, Visa Card, Master Card, American Express and JCB card. 
Note: When you pay by Credit Card, please add 2.5% of convenient fee (if total mount more thang $1.000USD).

BANK TRANSFER

Our travel consultants will show you in details.
- If you choose to pay the balance by bank transfer, we would request you to wire money before the tour starts at least 2 weeks (14 days), then send us the bank slip.
- Final payment must be confirmed and validated by us. We are not responsible for errors or omissions that may occur as a result of the transfer of incorrect information from you or third party travel service suppliers.
- In case you write any wrong information (not the same as we officially provided) and it takes time to amend, we will request you to pay by other method such as credit card or cash to secure your booking. Otherwise, we reserve the right to refuse service.

SVIETNAM TOURISM has applied information technology with partners such as electronic wallet Ngan Luong, Bao Kim or PayPal to your payment is convenient and fast. Also you can still the traditional payment methods such as payment by cash or bank transfer.

1. Payment by bank transfer to the bank account of the SVIETNAM TOURISM as follows:

Company account: CONG TY TNHH MOT THANH VIEN DU LICH S VIET NAM (SVIETNAM TOURISM CO., LTD)
Bank name: Industrial and Commercial Vietnam (Vietinbank)
Branch name: Quang Minh,
Add: Quang Minh Town, Me Linh Dist, Hanoi, Vietnam
Account number: 102010002295776
CIF number: 300235524
SWIFT Code: ICBVVNVX

Personal account: Account holder Tran Xuan Loc
Title: Director Manager (CEO)
 
Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank):
Account holder: Tran
(Family Name) Xuan Loc (Given Name)
Account number: 0011003336353
Branch: Hoan Kiem District,
Address: 23 Phan Chu Trinh, Hoan Kiem District, Hanoi, Vietnam
SWIFT Code: BFTVVNVX
 
Joint Stock Commercial Bank for Industry and Trade of Vietnam (Vietinbank):
Account holder: Tran
(Family Name) Xuan Loc (Given Name)
Account number: 711A45108399
Branch: Nam Thang Long,
Address: Hoang Quoc Viet Street, Cau Giay District, Hanoi, Vietnam
SWIFT Code: ICBVVNVX
 
Asia Commercial Bank (ACB):
Account holder: Tran
(Family Name) Xuan Loc (Given Name)
Account Number: 197031249
Branch: Cua Bac,
Address: Cua Bac Street, Ba Dinh District, Hanoi, Vietnam
SWIFT Code: ASCBVNVXXXX
 
Once you transfer please let us know by calling notice was paid by phone 04 6661 7373/0911656363 or other support methods such as instant messaging, chat ... As soon as the SVIETNAM TOURISM received information will contact you to confirm and complete the payment procedures tours.
In case you have not received a phone call / email confirmation from SVIETNAM TOURISM initiative please contact us to check the same conduct. S Vietnam Tourism is not responsible for the automated system to cancel a tour of the customer offer by delays, errors information ... from the bank or the person to pay.

CANCELLATIONS & REFUNDS

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
 * More than Twenty one (21) days prior to departure: The total deposit paid to us (30% of the Tour value) for the administrative fee in accordance with canceling advanced arrangements, will be valid for o­ne (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After o­ne (1) year the deposit amount is forfeited.
 * 7- 21 days  prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.
 * Within 1-6 days  prior to departure: 100% on total charged.
 * No-Show: 100% on total charge.

UNUSED SERVICES

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt. 

RESPONSIBILITY

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control. SVIETAM TOURISM, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control. 

VALIDITY

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted o­n the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
Any question related to this issue, please Contact Us for further explanation

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